Professional Summary
Senior technical writer with 13+ years of experience in enterprise SaaS environments, specialising in developer documentation, API documentation, and documentation strategy. Proven track record scaling documentation processes for fast-growing companies with open-source and commercial products. Advanced knowledge in docs-as-code workflows, cross-functional collaboration, and transforming traditional documentation into agile, scalable solutions.
Core Competencies
- Documentation strategy and information architecture
- Developer documentation and API portals
- Docs-as-code workflow implementation
- Content quality management (Vale style guides)
- Process automation and workflow optimisation
- Agile documentation methodologies
- Cross-functional stakeholder management
- Global team collaboration and mentoring
- Content usage analysis and ROI evaluation
- Regulatory compliance documentation
- Technical translation management
Technical Skills
Documentation platforms and tools
Vale style guide management, AsciiDoc, MadCap Flare, Writerside, Markdown, Jekyll static site generator, Eleventy, Pandoc
Development and web technologies
HTML5, CSS3, JavaScript, Node.js, Claude code integration, responsive design, REST API integration, Swagger/OpenAPI
Version control and CI/CD
Git version control, GitHub Actions, CI/CD workflows, docs-as-code implementation, workflow automation
Project management and collaboration
Jira project management, Confluence, Productboard, agile methodologies, Scrum, cross-functional team collaboration
Operating systems and command line
Linux CLI (expert level), macOS terminal (expert level), Windows PowerShell
Analytics and content strategy
Content usage analysis, documentation ROI evaluation, data-driven content strategies, information architecture
Professional Experience
Uptempo.io
Senior Technical Writer
- Team Leadership: Successfully onboarded and mentored a new technical writer and product manager, establishing documentation standards and workflows for a growing team.
- Global Stakeholder Management: Led cross-functional collaboration with teams spanning North America (all Canadian and US time zones), Eastern Europe (Bulgaria), and Asia (India), coordinating documentation priorities across 8+ time zones while maintaining rapid product development cycles.
- Documentation Strategy: Developed a data-driven content strategy for public REST APIs, resulting in an improved developer experience and measurable usability improvements.
- Process Innovation: Implemented company-wide docs-as-code practices with version control and CI/CD integration, transforming documentation workflow efficiency.
- Automation Excellence: Built an automated API changelog generation system using Node.js and OpenAPI, reducing manual effort by 80% while improving accuracy.
- Quality Systems: Established a Vale-based style guide implementation, ensuring consistent documentation quality across all technical content.
- Developer Focus: Maintained a comprehensive API portal (knowledge.uptempo.io) serving technical audiences with a focus on developer experience.
- Recognition: Consistently praised for proactive improvement suggestions and high-quality deliverables in a fast-paced environment.
BrandMaker (now Uptempo GmbH)
Technical Writer
- Technical Documentation: Created comprehensive documentation for complex marketing resource management (MRM) SaaS products with a Camunda engine and BPMN workflows for developer audiences.
- Global Team Management: Successfully managed and collaborated with distributed teams across North America (all Canadian and US time zones), Europe (Bulgaria, CET+1), and Asia (India, CET+5.5), demonstrating expertise in asynchronous communication and cross-timezone project coordination.
- Content Strategy: Led terminology management and translation projects between German and English, ensuring a consistent global documentation experience.
- Process Improvement: Implemented a UI key variables system in MadCap Flare, significantly improving translation quality and content consistency.
- Cross-functional Impact: Collaborated closely with UX teams on copy optimisation, demonstrating an understanding of user experience principles.
eDok Eisenrieth Dokumentations GmbH
Technical Writer
- Complex Systems Documentation: Created technical documentation for special machine construction and PLC systems, demonstrating the ability to understand and document complex technical products.
- Regulatory Compliance: Developed operating instructions and safety documentation for gloveboxes, including risk assessments and regulatory safety notices, meeting Machinery Directive 2006/42/EC standards and showing attention to detail and compliance requirements.
- Technical Depth: Successfully documented medical technology systems, proving adaptability to different technical domains.
CANCOM GmbH
Technical Writer
- Cloud Platform Documentation: Developed administrator manuals and technical guides for the "AHP Enterprise Cloud" platform.
- Engineering Collaboration: Worked directly with cloud architects and development teams to create accurate, developer-focused documentation.
Freelance Work
e-Discovery Specialist
- Managed the Relativity e-Discovery software for forensic data analysis.
- Created complex search queries, tagging, and batch processing of documents.
- Performed compliance checking and filtering of sensitive content (classified documents) before data exports.
- Provided support for international compliance projects in the aerospace industry.
censhare AG
Technical Writer & Quality Assurance
- Team Collaboration: Worked directly with scrum teams, UX experts, and project managers in an agile development environment.
- Information Architecture: Led improvements to the documentation site's information architecture, demonstrating strategic thinking about content organisation.
- Quality Leadership: Conducted comprehensive testing (black-box, usability, user acceptance) ensuring documentation accuracy and usability.
- Process Optimisation: Implemented and optimised documentation workflows for an enterprise content management system.
- Cross-functional Expertise: Combined technical writing with QA responsibilities, showing versatility and technical understanding.
Additional Experience
MACup Magazine / Neue Mediengesellschaft Ulm
Editor
- Served as the responsible editor for MACup, iPhone & Co, and iPad & Co technical publications.
- Conducted detailed hardware and software testing and analysis for technical audiences.
- Managed editorial quality assurance and supervised external specialist authors.
- Created technical articles covering macOS, iOS, desktop publishing, and application workflows.
- Developed content strategy and managed daily online news reporting.
Education & Certifications
University education
Vocational training
Professional Certifications (2023-2025)
- AI-Driven Software Development with OpenAI Canvas (2025)
- The Power of Accurate Prompting with Anthropic Claude (2024)
- GitHub Actions with Python Fundamentals (2024)
- UX Writing Fundamentals (2023)
- Agile Project Management Practitioner (2023)
- AI Skills for Technical Leaders (2023)
Languages
German
Native speaker
English
Fluent (business level, C1/C2)
Extensive international business communication experience.
Publications
Technical books (2003-2008)
- Mac OS X 10.4 für Power-User und Administratoren (2005)
ISBN 3908497213 - Das Mac OS X-Buch (2003)
ISBN 3907020553 - iLife '08 – Kreativität am Mac für alle (2008)
ISBN 3908497639 - iTunes-7-Trickkiste (2007)
E-book publication - Insiderbuch Photoshop 7 (2003)
Translation and adaptation project